Terms and Conditions

Terms & Conditions

Modified 15 Dec 2023

 

By using our platform, you indicate that you accept these terms and conditions, and the referenced policies, and that you agree to abide by them.

• ✓ Hereinfater, the party requesting service and the party providing service (vendor) are commonly referred to as << User >>
• ✓ Hereinfater, the party requesting service is referred to as << payer>>
• ✓ Hereinfater, the party providing service (vendor) is referred to as << payee>>

 

§ 1 Registration

1. The use of QAAZII services and products (“QAAZII”) requires a free registration.
2. Registration is open to any natural person who is at least eighteen (18) years of age and has legal capacity, and to any legal entity.
3. For the registration the user has to provide a valid e-mail address, a personal password as well as personal data about his person and if applicable about the company. Furthermore, the user has to accept the general terms and conditions and the privacy policy of the provider.
4. The data requested during registration must be complete and truthful. Upon successful completion of registration, the Provider shall provide the User with a personal and free QAAZII account, which the User may access using the e-mail address or phone number and password provided.
5. For the disbursement of funds located in the QAAZII wallet, the fulfilment of money laundering requirements by our payment service provider is additionally required.

For natural persons

Copy of a valid official identity card (front and back) or passport.

For legal entities

1. Copy of the identity card (front and back) or passport of the legal representative and, if applicable, of the authorized user(s).
2. A certificate of registration or equivalent document not more than three months old which confirms the name of the company, its legal form, the address of its registered office and the identity of its members and directors.
3. Certified copy of the statutes and any resolutions appointing the legal representative.

Note: The user must inform the provider immediately of any changes that affect the data provided during registration or, if possible, adjust his QAAZII account.

 

§ 2 QAAZII Account

1. The user is obliged to store the access data (e-mail address and password) in such a way that they are not accessible to third parties. The password must be kept secret and may not be passed on to third parties. If third parties gain knowledge of the password, the user must change his password.
2. If a user's password has been used without authorization by a third party, the user must notify the provider immediately and change his password.
3. Each user may only create one QAAZII account. A QAAZII account is not transferable and all rights to the QAAZII account expire with the death of the user.
4. The user is responsible for the use of his QAAZII account to use the services exclusively in accordance with applicable law and the user contract.

 

§ 3 User content

1. QAAZII’s Services offer features and areas that allow users to create, post, transmit and/or store content, including texts and photos (collectively, “User Content”).
2. User Content may be viewable by others. The user understands and agrees to be solely responsible for his/her/its User Content.
3. The user understands and agrees that QAAZII is not responsible or liable for any User Content. While we are not obligated to do so, we reserve the right, and have absolute discretion, to review, screen and delete User Content at any time and for any reason.
4. The user retains all ownership rights in his/her/its User Content. However, by submitting User Content to QAAZII, the user hereby grants us a nonexclusive, worldwide, royalty-free, sub-licensable and transferable license to use, reproduce, modify, adapt, publish, create derivative works from, distribute, perform and display such User Content in connection with QAAZII Services.

 

§ 4 Excluded goods and services

1. Articles and services from the following industries are forbidden:
   1. Weapons as defined by the Weapons Act and parts of such weapons, ammunition, fireworks and explosives
   2. Drugs and their accessories (narcotics)
   3. Alcoholic beverages
   4. Gambling
   5. Prostitution
   6. Non-licensed auctions
   7. Private courier services
2. The provider can block or cancel payments which are based on items or services in violation of paragraph (1) at any time.

 

§ 5 Other prohibited activities

• In addition to the restrictions outlined in the above section (“Excluded goods and services”), The user agrees not to:
  1. Use the Services for any purpose that is illegal, beyond the scope of their intended use, or otherwise prohibited in these Terms;
  2. Use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner;
  3. Compromise the security of the Services;
  4. Send any unsolicited or unauthorized advertising, spam, solicitations or promotional materials;
  5. Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or to extract data;
  6. Reverse engineer any aspect of the Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any area, content or code of the Services;
  7. Use or attempt to use another user’s account without authorization;
  8. Attempt to circumvent any content filtering techniques we employ, or attempt to access areas/features of the Services that are not open to users;
  9. Attempt to indicate in any manner a relationship with us or endorsement by us for any products or services without our express written consent to do so;
  10. Engage in any harassing, intimidating, predatory or stalking conduct;
  11. Develop any third-party applications that interact with User Content or the Services without our prior written consent;
  12. Use the Services for any illegal or unauthorized purpose or engage in, encourage, or promote any activity that violates these Terms.

• The user further agrees to abide by any third-party terms that apply when posting reviews of QAAZII, including the iTunes App Store Terms of Service and/or the Android Market Terms of Service. Posting QAAZII usernames in app store reviews is strictly prohibited and may result in the deletion of your QAAZII account.

 

§ 6 Payment on QAAZII platform

• Payments are supported by an escrow-based payment service. The payer will be requested to deposit the amount of money equal to the fee for the chosen service on the escrow account. The service fee will include the actual cost of the service plus any QAAZII fee and/or commission from a third party provider on the escrow account.
• The deposited amount of money will be forwarded to the payee’s wallet (a) after the payer confirms that the service has been rendered to the payer full satisfaction, or (b) after expiry of the response period of 24 hours following the notification inviting the payer to confirm the service status, or (c) after a legally binding decision or an arbitration by QAAZII ruling against the payer’s objection in a disputed claim.
• Users can pay out the service with a valid bank card or mobile money.
• By releasing funds from the Escrow Account the Payer accepts that this money is non-refundable.
• QAAZII’s payment service provider reserves the right to change or restrict the payment options available and the supported payment institutions for withdrawals from the QAAZII Wallet at any time.

 

§ 7 Usage restrictions

• No funds can be paid out to the Payee before the completion of the user verification. The verification of the data and documents can take up to 2 working days for natural persons and up to 4 working days for companies if the requested documents have been completely provided.
• Once the verification is complete, the Payee will be notified.
• If abuse, fraud or money laundering is suspected, QAAZII may restrict individual functions (e.g. payment of funds) from the user accounts concerned until clarification has been given, or temporarily block them completely in serious cases of suspicion.

 

§ 8 Fees

• Registration with QAAZII is free of charge. QAAZII’s fees only apply to the use of the service. QAAZII’s fees are included in the Service Costs quoted by the Payees and account for approximately 16% of such costs, tax excluded.
• The Receipts of the transactions are transmitted electronically.

 

§ 9 Cancellations and refunds

• Cancellation of a service request

The User can cancel a service request anytime without penalty before the acceptance of an offer. Once an offer is accepted and the fund is paid in the Escrow Account, any cancellation is penalized and the canceller (payer or payee) must pay a cancellation fee amounting to 5% the value of the transaction, tax included.

1. Refund policy
   1. A Payer is entitled to receive a refund of funds (partly or in full) held in the Escrow Account under the following circumstances:
   2. No-response: The service offered by the payee is not delivered. In such a case the payer is fully refunded and the payee is sanctioned with a fee amounting to 5% of the value transaction, tax included.
   3. Poor quality: The service offered by the service provider is unsatisfactory and the payer (buyer) engages in dispute:
      • The buyer and the service provider may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by QAAZII.
      • Where the buyer is at fault in the dispute, the payment will follow its normal course and the service provider will be paid the due fee.
      • Where the service provider is at fault in the dispute, the buyer will be fully refunded.

Buyers must avoid filing a dispute too frequently or reversing payment through their credit card holder. Attempts to seek a refund in this way will lead to the Buyer's account being automatically suspended.

Users are strictly discouraged from causing cancellations and refunds abusively. Multiple refunds or cancellations attributed to a user will lead to temporary and/ or permanent restrictions on their account depending upon the severity.

 

§ 10 Disputes

QAAZII encourages the users to try and resolve any disagreements between themselves. However, should that not be possible QAAZII can provide Dispute resolution.

• QAAZII will aim to make a resolution decision on behalf of both parties within fourteen (14) days. If a mutual resolution has already been agreed between both parties, then the dispute will either be cancelled or resolved in line with the mutual agreement.
• Users agree and accept that any payments and/or other actions made by QAAZII in accordance with the resolution decision of a Dispute are made in good faith and Users shall have no cause of action against QAAZII (whether in contract, tort or otherwise) in respect of the resolution decision or any such actions or payments made pursuant to it. Users further agree and accept that they have no right to seek to hold QAAZII liable for a Payer or Payee’s alleged actions or failures.

 

§ 11 Feedback

When the service is rendered by the Payee, the Payer is asked to provide a rating from 1-5 for the Payee. Such rating is mandatory and it influences the Payee’s status on the QAAZII platform.

The Payers should complete the feedback honestly. Users must not falsify feedback, manipulate or coerce another User by threatening negative feedback or offer incentives in exchange for feedback. Any attempts of this nature should be reported immediately to QAAZII.

 

§ 12 Note

By using our platform, you also indicate that you accept the terms and conditions of our payment solution provider PAYSTACK accessible in the link below. Contact us if you have any questions about our Terms & Conditions by email at legal@qaazii.com

PAYSTACK’s Terms & Conditions: https://paystack.com/terms